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Case Study

Battling Pole Transfer Backlogs

 

Resource contention and a high volume of transfer requests created a backlog of transfer requests.

Our client needed help resolving their double wood issue. (Or call them double poles or buddy poles - It's the same thing.)

  • Resource contention: Our client’s lacked enough internal resources to field review, engineer and initiate the transfer process speedily.
  • Unforeseen work increases: High levels of new construction and maintenance activities in the client’s territory put a strain on available construction crews.
  • Unmet timelines: All the lag time meant contractual time requirements for transfers were not met.

Find out how this client partnered with Alden to clear their backlogs.

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Battling Pole Transfer Backlogs Page 1
Battling Pole Transfer Backlogs Page 2

New Processes Empower Client to Eliminate Backlogs

When pole transfer requests pile up, problems mount, like safety hazards and liability concerns. In this case, Alden determined 40% of the "backlogged transfers" had already taken place in the field, but had not yet been updated in the engineering records.

Find out what happened next. This case study reveals the seven steps they took, and how they went about:

  • Determining the status of pole ownership
  • Analyzing what field visits were actually necessary
  • Ensuring post-construction compliance with standards

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